Shipping & Returns
At HECKSON, we are committed to delivering your timepiece with the same care and attention that goes into selecting it. Please read the following information carefully.
Shipping
We work with multiple trusted suppliers to bring you a curated selection of timepieces. As a result, shipping times, carriers, and methods may vary depending on the product ordered and your delivery destination.
Once your order has been dispatched, you will receive a confirmation with tracking information where available. Please note that some shipments may not include real-time tracking depending on the carrier and origin.
International Orders: Orders shipped outside of our domestic zone may be subject to customs duties, import taxes, or other fees imposed by your local authorities. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Returns
We want you to be satisfied with your purchase. If you wish to initiate a return, please contact us at support@heckson.com before sending any item back.
To be eligible for a return, items must generally be:
- Unused and unworn
- In their original condition and packaging
- Accompanied by proof of purchase
Please note that final return eligibility may depend on the specific product and the policies of the supplier from which it was sourced. We will communicate any relevant conditions clearly when you contact us.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us promptly at support@heckson.com with a description of the issue along with clear photographs of the item and its packaging. We will review your case and work to resolve it as quickly as possible.
Contact Us
For any shipping or returns enquiry, our team is here to help. Reach us at support@heckson.com and we will respond as promptly as possible.