Frequently Asked Questions
Find answers to our most common questions below. If you need further assistance, we’re always happy to help.
Are the watches authentic?
Yes. At HECKSON, we are committed to offering only genuine timepieces from recognized watch brands. Authenticity is at the core of everything we do, and every product in our catalog is carefully sourced to meet that standard.
Where do you ship?
We ship to a wide range of destinations. For specific information about shipping availability to your location, please proceed to checkout or contact us at support@heckson.com.
How long does shipping take?
Delivery times vary by destination and product. As we work with multiple suppliers, transit times may differ depending on the item ordered. You will receive shipping confirmation with tracking information once your order has been dispatched.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking details where available. If you have not received tracking information or have questions about your shipment, please contact us at support@heckson.com.
What payment methods are accepted?
We accept all major payment methods available at checkout, including credit and debit cards. The available options will be displayed when you proceed to payment.
Can I cancel or modify an order?
We process orders promptly. If you need to cancel or modify an order, please contact us as soon as possible at support@heckson.com. We will do our best to accommodate your request, though we cannot guarantee changes once an order has been processed.
What is the return policy?
Please refer to our Shipping & Returns policy for full details. Return eligibility may vary depending on the product and supplier. Items must generally be returned unused, unworn, and in their original packaging.
What should I do if my order arrives damaged?
We’re sorry to hear that. If your order arrives damaged or incorrect, please contact us immediately at support@heckson.com with a description of the issue and photos of the item and packaging. We will work to resolve this for you as quickly as possible.
How can I contact customer support?
Our team is available to assist you with any question or concern. Reach us at support@heckson.com and we will respond as promptly as possible.